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Support Subscriptions

Hortonworks harnesses the power of open source technology to create successful business outcomes. Our enterprise ready software packages are ready for you to deploy, along with the expert support to help you along the way. Support offerings span on-prem, cloud and hybrid software deployment options, for both data-in-motion and data-at-rest.

Support Options

HDF Support Subscription

Hortonworks DataFlow support subscriptions provide a range of support services and connect you to a uniquely qualified team of Apache NiFi, Kafka and Storm professionals for expert care and technical assistance for data in motion.

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HDP Enterprise Support Subscription

An HDP Support Subscription connects you to a uniquely qualified and skilled team of Apache™ Hadoop® professionals with deep experience running the entire Apache Hadoop stack in production, at scale on demanding workloads.

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HDP Enterprise Plus Support Subscription

As the open source stack of technologie related to Hadoop continue to innovate and evolve, new capabilities are being added. Support for these new projects is covered by an HDP Enterprise Plus Support subscription which provides access to a broader set of expertise and technical assistance.

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Premier Support Subscription

Hortonworks Premier Support Service goes above and beyond business critical support by bringing specialized services to your organization. Premier services are delivered by a separate team of engineers with the deep understanding of your business and your entire Hortonworks deployment, dedicated to serving premier customers.

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Flex Support Subscription

A usage-based support subscription for workloads in the cloud and/or on-prem. Flex support subscription come with built-in performance tuning of Hortonworks SmartSense and is a consumption based support model. Flex Support Subscription also provides advice and expertise to optimize Spark, ETL and analytics workloads in HD Cloud for AWS.

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