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Operational Services

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Visão Geral

Hortonworks Operational Services is a subscription service that manages customers’ HDP and HDF environments on a 24/7/365 basis by a team of expert network operations center (NOC) engineers.


Benefícios

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Streamlined Deployments

  • Abstract away the complexity of building, deploying and managing big data projects by letting Hortonworks experts take care of critical platform tasks
  • Enhance the success of big data implementations by leveraging Hortonworks best practices
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Higher Reliability

  • Ensure the operational continuity of production environments through 24x7x365 management coverage
  • Increase reliability of HDP and HDF environments by applying latest upgrades and patches, hotfixes, failover testing, multi-tenant management and root cause analysis.
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Rapid Time to Insight

  • Enable customers to be up and running quickly with their big data implementations
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Enhanced Resource Utilization

  • Focus your IT resources on building value-add data applications, while Hortonworks expert engineering and NOC team manages and maintains the platforms
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Operational Efficiency

  • Take advantage of Hortonworks proven track record of supporting big data platforms at leading companies, to run your demanding workloads at scale
  • Deploy and implement upgrades seamlessly
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Access to Innovation

  • Gain access to the latest innovations in open source through latest HDP and HDF releases.

Operational Services Details

Característica
Gold
Platinum
Core Features
 
 
Management Coverage
24x7x365
24x7x365
HDP Product Coverage
Enterprise Plus
Enterprise Plus
HDF Product Coverage
Add-on
Add-on
Scheduled Updates and Patching
Sim
Sim
Upgrades
Yes - Express Upgrade
Yes - Rolling or Express Upgrade
Hotfixes
Monitoring and Reporting
 
 
Weekly Summary Report (automated)
Capacity Monitoring
Chargeback Reporting
Review Call
Monthly
Weekly
Quarterly On-site Architecture Review
Incident Root Cause Analysis
Backup Management
Capacity Planning and Forecasting
Proactive Failover Testing
Multi-Tenant YARN/HDFS Management
Multi-Cluster
 
 
Multi-Cluster Interoperation
Multi-Cluster Replication Management
Multi-Cluster Proactive Failover Training